www.tellmazzios.com: Why Mazzio’s started this survey? Mazzio’s conducted this survey to have a detailed understanding of its customers. They tried to understand why customers like the restaurant. Does the customer have any complaint regarding the purchase, any other service? This survey started to make satisfied customers more satisfied and try to improve the services towards the unsatisfied customers. The reason can be to have a watch which restaurant is working well and which is not. Sometimes, it becomes hard to notice these things. This survey will become a link between Mazzio’s and its customers.
www.tellmazzios.com – Mazzio’s Customer Loyalty Index Survey
RULES FOR ENGAGING IN MAZZIO’S SURVEY AND FEEDBACK
- The customer should not be smaller than 18 years to immerse in this survey.
- He/she should be a lawful civilian of the United States.
- The staff and their family members are not allowed to enter this survey.
- He/she should be able to understand the English language.
- He/she cannot redeem the mazzio’s coupon code for cash or any other alternative.
- He/she must have a purchase receipt with a survey code printed on it.
- He/she must have a PC or mobile phone linked to the Internet.
- The customer can perform the survey once with a single purchase receipt.
- As a reward, the customer will get a validation code. He/she can redeem the validation code during his/her next visit to Mazzio’s.
- A person cannot transfer his/her prize.
WHAT ARE THE BENEFITS OF CONDUCTING THIS SURVEY?
- It is an economical way to recognize feedback from the customer.
- It is time-saving.
- It is money saving.
- The customers feel unconcerned when it comes to filling a written questionnaire.
- The customers find this method impressive and easy to do also.
- Mazzio’s can get error-free and reliable results from this survey.
- The information gathered from this survey is convertible.
- The customer feels good when their opinion matters a lot.
HOW TO ENGAGE IN MAZZIO’S SURVEY AND FEEDBACK?
- The survey is accessible on the official survive website. The customer needs to visit
- Firstly, the customer has to enter the 5 digits serial code located on the receipt.
- The customer has to click on “start”. After that, the survey will begin.
- The customer has to answer some questions. He/she should answer keeping in mind how it would be helpful to mazzio’s. So that they can improve their services towards their customers.
- The answers should be according to the customer’s last visit to Mazzio’s.
- The questions will include topics like overall satisfaction, food, staff, cleanliness, and the environment.
- The customer has to enter his/her valid email address. At the last, the customer will receive a validation code. He/she should copy it down. He/she should show this code to any staff member during his/her next visit to Mazzio’s.
Ken Selby introduced Mazzio’s. The year in which it came into existence was 1961. Its headquarters are in Oklahoma. They serve Italian fine foods. Its dishes include hoagies, stuffed crust pizzas, salads, pasta, calzones, etc.
History of Mazzio’s.
Ken Selby commenced Mazzio’s in 1961. He was a school teacher. He operated this business alone after struggling and teaching a full day. After four years, he decided to make pizza as his full-time business. He opened the second territory. The second territory gained more success than the first one. He shifted the name to ken’s pizza.
In 1970, Selby was looking forward to a new business strategy. He was wanting to expand the dining place. He was looking forward to making certain changes. It includes an expanded menu and thicker pizza. This new idea came to be known as Mazzio’s pizza.
In ten years, the chain expanded over 150 territories. It has the maximum number of stores in New Mexico, Texas, Colorado, Missouri, Oklahoma, and other areas.
Before making modifications in the function area, a company must measure it. The survey’s main purpose was to increase customer loyalty. But it should be first measured.
Then various efforts can be made to improve the services, support, and products. It should be known in which functional area the company is a little bit lacking. This can all can be known by a survey.
WHICH QUESTIONS WILL BE THERE IN MAZZIO’S SURVEY AND FEEDBACK?
- What was the customer’s visit type?
- On which day of the week, the customer visited Mazzio’s?
- What was the time of the customer’s visit?
- How was the customer’s overall satisfaction at Mazzio’s?
- Did the customer order the buffet?
- ( if yes) Did the buffet stock enough to meet customer’s needs?
- Did the customer make a special request?
- Was the staff appearance professional?
- How was the taste of the good?
- Was the staff attentive?
- How was the customer’s overall satisfaction with the buffet?
- How was the temperature of the customer’s food?
- How was the speed of service?
- Was the staff friendly?
- How was the overall cleanliness over Mazzio’s?
- How fresh the food was over there?
- How much time did it take to receive a customer’s special request?
- Was the customer satisfied with the overall value of money he/she paid for his/her meal?
- Did the customer had any problem during his/her last visit?
- How likely will the customer recommend Mazzzio’s to his/her friends and relatives in a month?
- How likely will the customer return to Mazzio’s in a month?
- How many times did the customer visit Mazzio’s last month? ( including this visit)
- Was this the customer’s first visit to Mazzio’s?
- Did the staff greet the customer well?
- Was a manager visible?
- Was there a table vacant after the customer placed his/her order?
- Was the customer offered beverage refills?
- Was the manager interacting with the customer during his/her visit?
- What is the customer’s gender?
- What is the customer’s age?
- What is the customer’s total household income?
- What is the customer’s highest education?
- How many children are under 18 in the customer’s family?
HOW TO REDEEM THE VALIDATION CODE OF MAZZIO’S SURVEY AND FEEDBACK?
At the last, the customer will receive a validation code. He/she should copy it down at the backside of the purchase receipt. He/she should show this code to any staff member during his/her next visit to Mazzio’s.
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