IHOP Voice of the Guest www.talktoihop.com

www.talktoihop.com – IHOP Voice of the Guest (Survey 2021)

www.talktoihop.com: Today’s world is full of competition. It’s mandatory to stay trendy. The customer’s opinions and choices will make this work easier for the restaurant.

The company can have a look at all the staff and outlets. Things like which outlet is functioning well and which outlet is not functioning well can be known. 

Because of this survey, the restaurant can maintain touch with its customers. So it makes the relationships better between the IHOP restaurant and its customers.

IHOP Voice of the Guest www.talktoihop.com

www.talktoihop.com – IHOP Voice of the Guest (Survey 2021)

RULES FOR ENGAGING IN IHOP’S CUSTOMER SATISFACTION SURVEY.

  • The customer must have a recent purchase receipt of IHOP.
  • The purchase receipt shouldn’t be older than 3 days.
  • The survey code should be printed on the purchase receipt.
  • The survey is accessible in two languages:- English and Spanish. A person must be able to understand one of these two languages.
  • He/she must have a PC or mobile linked with an internet connection.
  • With a single receipt, the person can enter the survey once.
  • He/she must be a lawful civilian of the US.
  • He/she cannot convert the coupon into cash or another alternative.
  • As a reward, he/she can get his/her favorite pancake for free. If the customer does not like pancakes, he/she can get $4 off on his/her next purchase.
  • He/she can engage in the survey once a month.
  • The staff and their family members are not permitted to enter the survey.

WHAT ARE THE REASONS FOR CONDUCTING THIS SURVEY?

If any restaurant gets true and genuine feedback from its customers, it will be helpful for the restaurant.  It will help the restaurant to stay at the top of the list.

Today’s world is full of competition. It’s mandatory to stay trendy. The customer’s opinions and choices will make this work easier for the restaurant.

The company can have a look at all the staff and outlets. Things like which outlet is functioning well and which outlet is not functioning well can be known. 

Because of this survey, the restaurant can maintain touch with its customers. So it makes the relationships better between the IHOP restaurant and its customers.

WHAT ARE THE BENEFITS OF CONDUCTING  THIS SURVEY?

  • It is an economical way to understand feedback from the customer.
  • It is time-saving.
  • It is money saving.
  • The customers feel unconcerned when it comes to filling a written questionnaire.
  • The customers find this method impressive and easy to do also. As a reward, he/she can get his/her favorite pancake for free. If the customer does not like pancakes, he/she can get $4 off on his/her next purchase.
  • IHOP Restaurant can get error-free and reliable results from this survey.
  • The information collected from this survey is convertible.
  • The customer feels good when their viewpoint matters a lot for the restaurant.

HOW TO ENGAGE IN IHOP’S CUSTOMER SATISFACTION SURVEY?

  • The survey is accessible on the official survey website. The customer needs to visit www.talktoihop.com.
  • The survey is accessible in two languages:- English and Spanish. The customer has to select his/her comfortable language among these two languages.
  • He/she has to enter his/her survey code. It is available on the purchase receipt.
  • He/she has to enter visit his/her date and time of visit. These details are also available on the purchase receipt.
  • He/she has to enter the seven digits server ID. It is also available on the purchase receipt. He/she has to click on “start”.
  • He/she has to answer some questions. The answers should be true and according to the services that he/she got during his/her last visit.
  • He/she has to enter his/her contact details. It includes his/her name, address, email address, and contact number.
  • In the end, the customer will get a validation coupon. He/she note it down. He /she should present this coupon to any staff member of IHOP Restaurant during his /her next visit. So that he /she can get a free pancake or $4 off on the next purchase as according to his/her choice.

WHAT QUESTIONS WILL BE THERE IN IHOP’S CUSTOMER SATISFACTION SURVEY?

  1. What was the customer’s overall satisfaction with IHOP Restaurant?
  2. What was his/her visit type?
  3. Where did the customer wait for his/her table?
  4. How was the taste of the food?
  5. How was the temperature of the food?
  6. Did the customer notice variety in food items?
  7. How was the accuracy of his/her order?
  8. Was the staff friendly?
  9. Was the restaurant well maintained and clean?
  10. Was the staff attentive?
  11. How well IHOP protected the customer’s health and safety during the visit?
  12. Was he/she satisfied with the overall money he/she paid?
  13. Did he/she experience any problem during his/her visit?
  14. How likely will he/she recommend IHOP Restaurant to his/her friends and relatives in the next 60 days?
  15. How likely will he/she return to IHOP Restaurant in the next 60 days?
  16. How many times did he/she visit IHOP Restaurant in the past 60 days? ( including this visit)
  17. Which of the following best describes his/her reason for visiting the IHOP Restaurant?
  18. What is his/her age?
  19. What is his/her gender?
  20. What is the his/her background?
  21. What is his/her annual household income?
  22. What is his/her email address?

ABOUT IHOP.

IHOP is an American multinational pancake house restaurant chain that is well known for breakfast foods. IHOP stands for the International House of pancakes. The day on which it came into existence was July 7, 1958. Jerry Lapin, Al Lapin Jr., and Albert Kallis started up this restaurant. Its headquarters are in Glendale, California, U.S.

In 2006, its total income was US$ 349.6 million. In 2007, 32,300 people were working in IHOP restaurants. IHOP’s prime focus remains on breakfast. It serves as pancakes, waffles, French toast, and omelets. Its menu also contains some lunch and dinner items like sandwiches, burgers, and salads.

HISTORY OF IHOP

Jerry Lapin, Al Lapin, and Albert Kallis established the International House of Pancakes in the Los Angeles, California area in 1958. They took the help of Sherwood Rosenburg and William Kaye. The first-ever restaurant was inaugurated at 4301. W Riverside Drive in Toluca Lake, Los Angeles, California. In 1973, they made several modifications to the chain’s name. It was shortened to IHOP. In 1980, they widened the food menu. They decided to include standard lunch and dinner items.

HOW TO REDEEM THE VALIDATION COUPON OF IHOP’S CUSTOMER SATISFACTION SURVEY?

In the end of the survey, the customer will get a validation coupon. He/she note it down. He /she should present this coupon to any staff member of IHOP Restaurant during his /her next visit. So that he /she can get a free pancake or $4 off on the next purchase  according to his/her choice.

Related Tags: IHOP’S CUSTOMER SATISFACTION SURVEY, www.talktoihop.com, IHOP Voice of the Guest (Survey 2021)

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