Why Chick-fil-A Restaurant started this survey? Chick-fil-A Restaurant conducted this survey to have an accurate understanding of its customers. They tried to understand why customers like the restaurant. Does the customer have any complaint regarding the purchase, any other service? This survey started to make satisfied customers more satisfied and try to improve the services towards the unsatisfied customers. The reason can be to have a watch which restaurant is working well and which is not.
Sometimes, it becomes hard to notice these things. This survey will become a link between Chick-fil-A Restaurant and its customers.
www.mycfavisit.com – Chick-fil-A Customer Experience Survey
What are the rules for engaging in the MyCFAVisit Survey?
- Purchase is mandatory.
- The custom customer should have a purchase receipt from Winn-Dixie and a serial number printed on it. Without a survey code, a person cannot be able to enter this survey.
- The customer must be able to understand the English or Spanish Language.
- The customer must be a legal civilian of the United States or Canada.
- The customer should not be less than 18 years to engage in this survey.
- The staff members and their families are not entitled to engage in this survey.
- The survey is online. The customer must have a laptop, PC, or mobile phone connected to the internet.
- The purchase receipt is valid only for two days from the date of purchase.
- With a single receipt, the customer can enter the survey once.
- As a reward, the customer can get a free Chicken Sandwich.
What are the benefits of conducting a MyCFAVisit survey?
- The customers can tell about the queries and expectations.
- This method is cost-effective. Through this method, without spending much money, the restaurant can know the feedback of customers.
- The customers feel uninterested when it comes to filling a written questionnaire.
- In day to day life, it becomes a little tough to know which customer is satisfied and which is not. It can be known from the survey easily.
- The customers find this method attractive and easy to do also.
How to engage in MyCFAVisit Survey?
- The survey is available on the official survey website. The customer needs to visit www.mycfavisit.com.
- The customer has to enter the 22 digits serial number. It is available on the purchase receipt.
- The customer has to enter the date and time of visit at Chick-fil-A restaurant. These details are also available on the purchase receipt.
- The customer has to answer some questions. Below the questions, there will be some options also. The customer should answer the questions according to the services which he/she got in his/her recent visit to Chick-fil-A restaurant. The customer must give the feedback honestly. The restaurant should use this feedback to improve its services.
- The customer has to enter some of his/her details. It includes postal address, contact number, and email address.
- Once the customer finishes the survey, he/she will get an email. He/she will receive a unique code in that email. He/she should use this code on his/her next visit to Chick-fil-A restaurant. As a reward, the customer can get a free Chicken Sandwich.
Which question will be there in MyCFAVisit Survey?
- What was the customer’s visit type?
- How was the customer’s overall satisfaction with his/her recent visit to Chick-fil-A Restaurant?
- How well the team members who served you anticipated your needs?
- Were the team members sincerely caring about the customer’s experience?
- Was the staff attentive and courteous?
- How was the level of personalized services that the customer received?
- How was the cleanliness of the Chick-fil-A Restaurant you visited?
- How was the cleanliness of the restaurant’s restroom?
- Was the appearance of the employees neat?
- Were the employees providing fast services?
- How was the taste of the customer’s food?
- How was the temperature of the customer’s food?
- Was the customer satisfied with the overall valve he/she paid?
- Did the customer experience any problem during his/her visit?
- Was the customer’s order filled and prepared as per the customer’s request?
- What did the customer order on this visit?
- Which sandwich or wrap did the customer order?
- How was the taste of the Chicken Sandwich?
- How was the taste of the Nuggets?
- How was the temperature of the Chicken Sandwich?
- How was the temperature of the Chicken Nuggets?
- Did he/she satisfy with the overall value for his/her Chicken Sandwich?
- Did he/she satisfy with the overall value for his/her Nuggets?
- How likely will the customer visit again to Chick-fil-A restaurant?
- How likely will the customer recommend Chick-fil-A restaurant to his family and friends?
- Including this visit, how many times have the customer eaten at this Chick-fil-A restaurant in the last 30 days?
- Including this visit, how many times have the customer eaten at any Chick-fil-A restaurant in the past 30 days?
- Including this visit, how many times have the customer eaten at any fast food restaurant in the past 30 days?
- (To better serve the customers) Why type of cell phone does the customer have?
- Does the customer live or work in the area around Chick-fil-A restaurant?
- What is the customer’s five-digit code?
ABOUT CHICK-FIL-A RESTAURANT:
S. Truett Cathy originated Chick-fil-A Restaurant. The day on which it came into existence was May 23, 1946. Its headquarters are in College Park, Georgia, United States. It is one of the biggest American fast-food Restaurant chains in the UN. It has achieved specialization in chicken sandwiches. In 2018, its revenue was US$10.5 billion. Its dishes include Sandwiches and chicken dishes. The CEO of Chick-fil-A Restaurant is Dan Cathy.
In 2018, the food item that was getting popular was waffle fries. Most of the customers were loving this food item. Other famous food items were chicken nuggets, soft drinks, and the original chicken sandwich. Chick-fil-A was firstly known as Dwarf Gill in 1946. Then, it was known as Dwarf House.
In 1967, it came to be known as Chick-fil-A Restaurant. The company works in more than 2,605 restaurants in the United Nations.
How to redeem the MyCFAVisit Survey’s code?
Once the customer finishes the survey, he/she will get an email. He/she will receive a unique code in that email. He/she should use this code on his/her next visit to Chick-fil-A restaurant. As a reward, the customer can get a free Chicken Sandwich.
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